Retail Supervisor - Full Time - (Grandville) in Grand Rapids, Michigan For Sale
Company Profile: Party City Holdings is the largest party goods supplier and party retail chain in the world. We are also the country's premier retailer of Halloween costumes, accessories and decorations. Party City Holdings is made up of two divisions, Party City Retail Group (PCRG) and AMSCAN Wholesale. Party City employs approximately 15,000 people on a regular basis and close to 35,000 around the major Halloween season. Party City Retail has 900+ locations in North America and Puerto Rico and a web presence in 20 countries. Corporate HQ is located in Rockaway, NJ - a quick 45 minute commute from NYC, with regional offices in CA, MI, IL, Canada and the UK. Party City Retail is also the owner/operator of the Halloween City brand which opens approximately 400 temporary stores each fall. At Party City, we like to have fun! We are inspirational and creative. We inspire our customers with exciting concepts, themes and ideas and provide everything they need to bring them to life. We are customer focused and team players. We work in a collaborative environment while we each accept responsibility to be the best we can be! Come join the Party! Job Description: Time to join the party! Party City is hiring full-time retail supervisors - Job Summary: Under the supervision of the General Manager, directs Associate activity to provide efficient high quality customer service and achieve retail sales targets through a well-trained and motivated staff. Adheres to all Party City standards. Job Responsibilities: Performs supervisory and administrative duties Responsible for opening and closing store and related procedures. Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits. Authorizes register functions including post voids, returns and associate discounts. Assists in supervising and coaching all associates. Reviews all corporate communications and reacts accordingly. Performs manager on duty (MOD) responsibilities as required. Delivers exceptional customer service through personal contact with customers Interacts with and assists customers in accordance with corporate Customer Service program. Answers the telephone and rings on registers as needed. Processes balloon orders as needed. Handles Personalization Studio orders as needed. Assists in receiving and stocking procedures Ensures accurate receiving. Unloads merchandise from trucks as needed. Checks in shipment as needed. Stages merchandise for the sales floor. Top and down stocks merchandise as needed. Assists in merchandising procedures Responsible for maintaining assigned sections in store as determined by the General Manager. Sets and maintain merchandise presentation planner (MPP). Sets and maintain plan-o-grams. Flexes and fills seasonal aisles. Sets and maintains ad in-stock. Executes corporate directed price changes and clearance markdowns. Assists in ensuring data integrity Participates in the lows and outs process. Responsible for seasonal packaway. Informs General Manager of any inventory discrepancies. Performs other duties as needed Develops for advancement to next career path position. Job Requirements: Knowledge, Skill and Ability Excellent verbal and written communication skills Good planning and organizational skills Ability to motivate staff Ability to multi-task Personal leadership skills Creative thinking Ability to maintain composure under pressure Physical Requirements Lift, push, pull 25 lbs Frequent kneeling, bending and stooping Climb ladders Minimum qualifications High School Graduate or equivalent
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